PDF) Measuring customer perceived online service quality - Scale development and managerial implications | Robin Peterson - Academia.edu
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Service Quality Measurements: A Review
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PDF) Service quality measurement
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E/LMS 223 Telephone Skills: Service Quality | Stride
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Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology | Philippine Management Review
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PDF) Measuring Service Quality in E-Retailing
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PDF) Assessing the Customer Satisfaction by Measuring Service Quality Using SERVQUAL Scale | Publishing India Group - Academia.edu
Defining and Measuring Service Quality and Customer Satisfaction
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PDF) Measuring Service Quality in Higher Education: The Customization of SERVQUAL Model | mohd azuhari - Academia.edu
